Student Counsellor

About the Role

We are looking for a detail-oriented and proactive fresher to join our study abroad team. The candidate will be responsible for filing student applications on university portals, following up with students for pending documents, coordinating with counsellors, and ensuring applications are submitted accurately and on time.

Key Responsibilities

• File and submit student applications through university and institutional portals.
• Verify student documents and ensure all required information is complete and accurate.
• Follow up with students through calls, WhatsApp, and emails to collect pending documents.
• Coordinate with counsellors to obtain application details and resolve documentation gaps.
• Make calls to students to remind them about pending documents, application updates, and important deadlines.
• Track application status and maintain updated records in Excel, CRM, or internal systems.
• Monitor application progress and follow up on pending submissions.
• Ensure all applications are processed within the prescribed timelines.
• Maintain proper records of student communication and application-related activities.
• Provide regular updates to the team regarding application status and pending tasks.

Requirements & Tech Stack

• Good communication and telephone etiquette.
• Basic knowledge of MS Excel, Word, email, and internet usage.

Qualifications

• Freshers are welcome to apply.
• Prior experience in study abroad applications is not mandatory.
• Basic computer knowledge and good communication skills are essential.
• Good attention to detail and data-entry accuracy.
• Strong follow-up and coordination skills.
• Ability to manage multiple student applications and meet deadlines.
• Willingness to learn university application processes and study abroad procedures.
• A responsible, organized, and student-friendly approach.

Key Performance Indicators (KPIs)

• Accuracy and timely submission of student applications.
• Number of applications processed within deadlines.
• Timely follow-up and collection of pending student documents.
• Accuracy of application records and status updates.
• Effective coordination with counsellors and students.

What We Offer

• Training on university portals and application procedures.
• Exposure to international education and admissions processes.
• Supportive team environment and opportunities for career growth.