Associate Content Analyst

About the Role

Associate Content Analyst role within the BLRC team, supporting the day-to-day management of Real-Time Reference Data. This position is ideal for an individual with a foundational understanding of financial markets, specifically Fixed Income and Foreign Exchange, who seeks to deepen their product and operational knowledge. You will collaborate with experienced analysts, Team Leads, and cross-functional teams to uphold data quality, address business and client needs, and contribute to continuous improvement efforts. A quick learning ability, attention to detail, customer focus, and comfort in a fast-paced operational setting are essential.

Key Responsibilities

• Support daily business operations related to Real-Time Reference Data.
• Monitor assigned data, processes, queues, and service requests for timely and accurate completion.
• Maintain high standards of productivity, accuracy, timeliness, and data quality aligned with team and business targets.
• Investigate routine data queries and customer issues, working towards resolution using established procedures, documentation, and internal systems.
• Escalate complex or unresolved issues to senior analysts or the Team Lead with thorough analysis and supporting information.
• Communicate and coordinate with internal teams, stakeholders, CRM teams, and other departments to facilitate timely resolution of data-related queries.
• Develop an understanding of client queries and recurring data issues to assist the team in identifying trends and potential improvements.
• Support root cause analysis of recurring incidents, service requests, or data quality issues under senior guidance.
• Assist in reviewing existing processes, procedures, and workflows, contributing suggestions for simplification, standardization, and continuous improvement.
• Create, maintain, and update process documentation, operating procedures, trackers, and supporting materials.
• Assist with preparing operational reports, statistics, management information, and presentations detailing performance, trends, issues, and areas needing attention.
• Participate in process assessments, quality reviews, and other business improvement initiatives.
• Build knowledge of Fixed Income and Foreign Exchange markets, reference data concepts, instruments, and relevant workflows.
• Collaborate with team members and support wider team priorities as needed.
• Take ownership of assigned activities and ensure completion within agreed timelines.
• Remain flexible and adapt to changing business priorities, workloads, and operational requirements.

Requirements & Tech Stack

• Basic to good understanding of Fixed Income markets and interest in developing deeper financial market knowledge.
• Exposure to or understanding of Foreign Exchange markets is beneficial.
• Good working knowledge of Microsoft Office applications, specifically:
• Microsoft Excel
• PowerPoint
• Outlook
• Word
• Good analytical and problem-solving ability.
• Strong attention to detail and thorough investigation skills.
• Good written and verbal communication skills.
• Ability to work effectively within a team and collaborate with diverse stakeholders.
• Capacity to manage multiple assigned activities and deliver within agreed deadlines.
• Positive attitude, willingness to learn, and a strong sense of accountability.
• Customer-focused mindset with an understanding of the importance of timely and accurate issue resolution.
• Ability to adapt to changing processes, priorities, and business requirements.
• Willingness to work in a shift-based environment, including night shifts, based on business needs.

Desirable Skills

• Exposure to Power BI, Power Automate, Power Apps, or similar automation/reporting tools.
• Basic knowledge of data analysis and reporting.
• Understanding of reference data, financial instruments, or market-data operations.
• Experience working with operational queues, service requests, incidents, or customer queries.
• Interest in process improvement and automation.

Qualifications

• Learning agility – quick understanding of new products, processes, and systems.
• Teamwork – collaborative and supportive of colleagues to achieve business objectives.
• Ownership – takes responsibility for assigned tasks and ensures completion.
• Customer focus – understands the impact of data quality and timely resolution on customer experience.
• Attention to detail – consistently checks work for accuracy.
• Problem-solving mindset – investigates issues and seeks appropriate solutions.
• Adaptability – remains effective amidst changing priorities, volumes, or requirements.
• Continuous improvement mindset – identifies opportunities to improve processes, reduce recurring queries, and enhance data quality.