Community & Content Associate (SaaS)

About the Role

You'll build and run Entropik’s community for researchers across Asia-Pacific and North America. This involves growing it across platforms, keeping it active and helpful, and integrating it into other campaigns. You will learn about outreach, content, and marketing, collaborate with sales on customer marketing, and become a face of our video content. Freshers are welcome.

What You'll Do

• Build the community

• Build a community of researchers across platforms such as Slack and LinkedIn.

• Bring in new members who can contribute and welcome each one.

• Ensure no question goes unanswered for more than a working day on any platform.

• Post a question, a thought, or a thought-leadership post every week.

• Send a weekly digest of the best threads and flag those worth using in other campaigns.

• Run live sessions and videos

• Help run monthly study-design clinics, AMAs, podcasts, and webinars, from booking guests to the run-of-show.

• Handle camera, lights, and sound; appear on camera when needed; and cut recordings into short clips.

• Get internal teams to record product demos and feature-release videos.

• Potentially become the face of video series once familiar with the platform.

• Work with sales

• Help bring the customer marketing channel to life with the sales team.

• Create and track

• Turn the best questions and threads into posts, Quora answers, and short videos.

• Log key metrics every Friday: members joined, weekly activity, questions answered, and threads started by members.

Your First 30 Days

You’ll join while the community is being built, experiencing its growth from an empty Slack workspace to its first live session.

• Week 1: Shadow the marketing team and content writer; learn the audience and platform; help set up channels, rules, and the welcome flow.
• Week 2: Help send personal invitations to founding members and soft-launch the community.
• Week 3: Help run the first study-design clinic and send the first weekly digest.
• Week 4: Help produce the first AMA and run a short member survey.
• Week 5: Join the 30-day review and help decide on next changes.

Who We're Looking For

• You enjoy interacting with people, online and in person, and prefer to help them rather than sell to them.
• You are comfortable on camera, or eager to become comfortable quickly.
• You can handle basic camera, lighting, and editing, or are willing to learn in your first month.
• You write clearly and quickly, and you know how to use AI tools effectively.
• Nice to have: Experience running a college club, Discord or WhatsApp group, YouTube channel, podcast, or event.
• Interest in research, UX, or B2B SaaS is a bonus.