Network Engineer

Key Responsibilities

• Network Support & Operations (Primary Focus)
• Monitor, configure, and troubleshoot LAN/WAN infrastructure including switches, routers, and wireless access points.
• Administer FortiGate firewall — policy management, NAT rules, VPN configuration, and log review.
• Manage VLAN segmentation, DHCP scopes, and DNS configurations across Fortinet and Microsoft environments.
• Support and maintain Wi-Fi infrastructure (FortiAP or similar) including site surveys and channel planning.
• Configure and troubleshoot site-to-site VPN and remote access VPN for branch locations.
• Maintain comprehensive network documentation:
• IP address management (IPAM)
• Topology diagrams
• Network runbooks
• Use monitoring tools (OpManager, SolarWinds, or equivalent) for proactive network health and performance tracking.
• Respond to and resolve network-related incidents, ensuring minimal downtime and adherence to SLAs.
• IT Asset Management (Primary Focus)
• Own and maintain the end-to-end IT asset lifecycle — procurement, tagging, deployment, tracking, and retirement/disposal.
• Manage and regularly audit the IT asset inventory covering hardware, software licenses, and peripherals.
• Coordinate with vendors for procurement, warranty management, AMC renewals, and hardware replacements.
• Maintain asset records in ITSM tools (ServiceDesk Plus or equivalent), ensuring data accuracy and completeness.
• Support software license compliance — track allocations, renewals, and ensure adherence to licensing agreements.
• Prepare asset utilization reports and present periodic summaries to IT management.
• Define and enforce asset tagging standards, disposal procedures, and asset handover/return processes.
• Liaise with Finance for asset capitalization, depreciation tracking, and audit support.
• Systems & Endpoint Support (Secondary)
• Manage Active Directory — user provisioning, OU structure, Group Policy Objects (GPOs), and access control.
• Support Windows Server administration (2019/2022) including DHCP, DNS, and file share management.
• Assist with Microsoft Intune / Hybrid Azure AD Join for endpoint compliance and policy enforcement.
• Perform patch management and vulnerability remediation using Endpoint Central or equivalent tools.
• Provide Level 1/2 support for hardware, software, and OS issues, managing tickets within defined SLAs in ServiceDesk Plus.
• Security & Compliance
• Enforce endpoint security policies via Sophos EDR, antivirus, and firewall rules.
• Monitor security alerts and escalate incidents per defined IT security procedures.
• Audit user access controls, privileged accounts, and software licensing compliance.
• Support data protection policy adherence and participate in security awareness initiatives.
• Reporting & Documentation
• Prepare weekly/monthly network performance and asset status reports for IT management review.
• Maintain accurate SOPs, network configurations, asset lifecycle policies, and escalation procedures.
• Support internal and external IT audits with accurate documentation and evidence.

Requirements & Tech Stack

• Technical Skills
• Hands-on experience with managed switches, VLANs, routing concepts, and wireless infrastructure.
• Working knowledge of FortiGate firewall — policy rules, NAT, VPN; Fortinet stack exposure is a strong advantage.
• Proven experience in IT asset lifecycle management — tagging, tracking, auditing, and disposal.
• Familiarity with ITSM tools (ServiceDesk Plus, Freshservice, or equivalent) for asset and ticket management.
• Working knowledge of Active Directory, Group Policy, DNS, and DHCP administration.
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint).
• Basic scripting ability in PowerShell for asset reporting or network automation tasks.
• Understanding of ITIL service management principles, particularly Asset and Configuration Management (SACM).
• Preferred Qualifications
• Certifications: CompTIA Network+, Fortinet NSE 4, ITIL Foundation, or Microsoft MD-102 / AZ-900.
• Hands-on exposure to Fortinet products (FortiGate, FortiSwitch, FortiAP).
• Experience with dedicated ITAM tools (Manage Engine AssetExplorer, Lansweeper, or similar).
• Working knowledge of Azure Active Directory / Entra ID.
• Experience supporting hybrid on-premises and cloud infrastructure environments.
• Exposure to IT procurement processes — RFQ, vendor evaluation, and contract management.
• Soft Skills
• Strong attention to detail — especially in maintaining accurate asset records and network documentation.
• Ability to manage multiple priorities, coordinate with vendors, and work independently.
• Clear communication skills — able to liaise with Finance, Procurement, and non-technical stakeholders.
• Process-oriented mindset with a commitment to documentation quality and compliance.