Junior Field Service Engineer

About the Role

Hexagon's Manufacturing Intelligence division develops advanced manufacturing technologies. As a Junior Field Service Engineer, you will deliver technical service and support for Hexagon's industrial inspection systems. This entry-level position offers an opportunity to build a long-term engineering career within Hexagon's global service organization.

Location: Pasadena, CA

Work Arrangement: On-site with 100% travel

Key Responsibilities

Field Service Delivery

• Complete a structured technical training programme.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.

Customer Support

• Deliver professional technical support both remotely and on-site.
• Build positive customer relationships.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.

Technical Documentation

• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.

Health, Safety & Quality

• Follow HSEQ requirements.
• Ensure safe working practices.
• Report safety concerns.
• Maintain company tools and vehicles.
• Support continuous improvement.

Professional Development

• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies.
• Build knowledge of customer applications.
• Continuously improve technical and communication skills.

Requirements & Tech Stack

• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in teams.
• Valid driver's licence.
• Valid passport or ability to obtain one.
• Willingness to travel extensively.
• Ability to work safely in industrial environments.
• Strong commitment to customer service.

Preferred Qualifications

• Bachelor's degree in a relevant engineering discipline.
• Experience repairing mechanical, electromechanical, or electronic equipment.
• Internship, apprenticeship, military, laboratory, or technical field service experience.
• Knowledge of industrial automation, PLCs, electrical systems, or instrumentation.
• Familiarity with Windows and Microsoft Office.
• Experience reading schematics and drawings.
• Knowledge of industrial X-ray, CT, metrology, or inspection systems.

Work Environment

This position may require extensive domestic and international travel, overnight travel, work at customer industrial facilities, lifting equipment within company safety requirements, working around industrial equipment, and schedule flexibility.