Customer Support Engineer

About the Role

Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide. This role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments.

About KSEC

Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.

Key Responsibilities

• Perform preventive maintenance on advanced semiconductor equipment
• Assist in troubleshooting and corrective maintenance activities
• Follow KSEC and customer safety protocols at all times
• Support equipment installation or removal as required
• Complete documentation and administrative reporting accurately
• Provide feedback to technical support and engineering teams
• Maintain professional, customer-facing behavior

Development Path

Phase 1 – Structured Training: Classroom instruction and on-the-job training (OJT) including:

• Safety protocols and cleanroom fundamentals
• Preventive maintenance (PM) and corrective maintenance (CM) fundamentals
• Basic system diagnostics and documentation usage
• Exposure to KSEC administrative systems and technical databases

Phase 2 – Guided Customer Support:

• Perform preventive maintenance with supervision
• Assist with corrective maintenance and basic troubleshooting
• Learn tool architecture and subsystem functions
• Begin direct interaction with customer engineering teams

Phase 3 – Expanding Technical Scope:

• Support multiple customer tool sets
• Perform independent maintenance tasks
• Develop diagnostic confidence
• Act as a professional liaison between customers and internal support teams

Requirements & Tech Stack

• A.S. or B.S. Mechanical, Electrical, Mechatronics, or related engineering graduates
• Technically curious individuals who enjoy troubleshooting and customer interaction
• Engineers who want structured learning and real-world impact
• Strong fundamentals, mechanical aptitude, and a willingness to learn
• Basic understanding of electrical systems and troubleshooting fundamentals
• Professional communication skills
• Flexibility for travel (as needed) and schedule adjustments

Compensation

Range: $70.7K - $93.6K. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation.