Customer Support & Sales Executive

About HosterPK

HosterPK.com is a leading web hosting and domain registration provider in Pakistan, serving businesses, startups, developers, and individuals.

Position Overview

As a Customer Support & Sales Executive, you will assist customers with web hosting and domain inquiries, recommending suitable hosting solutions and ensuring customer satisfaction to drive business growth.

Key Responsibilities

• Respond to customer inquiries via live chat, email, ticket system, and phone.
• Assist customers with web hosting, domain registration, DNS, SSL certificates, email hosting, and related services.
• Guide customers in selecting the most suitable hosting plans.
• Register, transfer, renew, and manage domain names.
• Troubleshoot basic hosting and website-related issues.
• Escalate complex technical issues to the system administration team.
• Maintain accurate records of customer interactions.
• Follow up with prospective customers and convert leads into sales.
• Deliver professional, friendly, and timely customer support.
• Stay updated with the latest hosting technologies and company products.

Requirements & Tech Stack

• Excellent written and spoken English.
• Strong communication and customer service skills.
• Basic understanding of:
• Web Hosting (Shared, VPS, Dedicated, Cloud)
• Domain Registration
• DNS Management
• SSL Certificates
• cPanel & WHM
• Email Hosting
• WordPress Hosting
• Basic knowledge of websites and web technologies.
• Ability to work independently and manage multiple customer conversations.
• Strong problem-solving and troubleshooting skills.

Qualifications

• Previous experience in web hosting or customer support is preferred.
• Familiarity with WHMCS is preferred.
• Experience with Linux hosting environments is preferred.
• Basic knowledge of HTML, PHP, WordPress, or website management is a plus.
• Sales or technical support experience is a plus.
• Fresh graduates with strong technical knowledge and excellent communication skills are encouraged to apply.

What We Offer

• Competitive salary package.
• Performance-based incentives and bonuses.
• Professional training and career development.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.
• Exposure to modern hosting infrastructure and technologies.

Working Hours

• Full-Time Position.
• Rotational shifts may apply.
• Weekend availability may be required depending on shift schedules.