Information Technology Application Support Specialist

About the Role

The Information Technology Application Support Specialist will play a key role in ensuring staff and members are effectively supported across business applications, technology platforms, and evolving AI and automation environments. This entry-level opportunity offers broad exposure to application administration, AI and automation initiatives, web content management, data and reporting, application testing and upgrades, system integrations, technical documentation, IT/AV support, and user training. The role also includes opportunities for direct user support and onsite technical support at AUVSI meetings and events.

Key Responsibilities

• Work with the marketing team to develop and implement web content and design.
• Become an expert in software used to manage the inventory of websites.
• Design and update webpages in WordPress and other content management systems.
• Maintain video and document libraries.
• Provide technical support for webinars and other meetings.
• Provide technical support for recording and video editing of presentations.
• Support staff with various software applications, support tickets, and projects.
• Support the AI and Automation process by understanding requirements, defining logic, and supporting activated automations.
• Maintain an inventory of automations and AI use cases, recording owner, purpose, systems, data involved, and status.
• Monitor automations for failures and data-quality issues, set up alerts, and resolve or escalate issues.
• Assist in maintaining the helpdesk ticketing and project management system.
• Support staff in designing and building projects in Asana.
• Act as a systems resource for all users, implementing and conducting support and maintenance methodologies within various applications, particularly related to database and automation systems.
• Provide end-user customer support and communication on application statuses, functional issues, and data cleanup corrections.
• Write department SOPs and technical documents for IT related systems and procedures.
• Assist with IT/AV needs in the office and on site at events/meetings.
• Deliver regular and customized training to teams within the association.
• Assist with IT systems onboarding and offboarding, including account provisioning, equipment allocation, access permissions, and related documentation.
• Assist in the planning, setup, installation, testing, training, and deployment in production and development environments.
• Document, configure, and manage software and application implementation and updates.
• Manage special IT projects as assigned.

Requirements & Tech Stack

• Bachelor's degree in Information Technology, Web Design, Computer Science, or related technical field.
• Experience with association management systems and automations.
• Experience using AI to solve challenges in IT support.
• Ability to do independent research and problem-solving using available resources (documentation, knowledge-bases, web).
• High attention to detail.
• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Positive attitude with a strong desire to learn more and grow.
• Ability to travel up to 10% of the time.

Qualifications (Preferred)

• Salesforce and netFORUM experience.
• Knowledge of HTML/CSS.
• Experience with association software support.
• Non-profit experience.

Working Environment

• Hybrid work environment with four days per week required in the Arlington office.
• Periodic onsite IT and audiovisual support at AUVSI conferences, meetings, and events.
• Collaborative office environment.