Ticketing (Galileo & Amadeus)
EaseMyTrip.com
Noida, Uttar Pradesh, India4h agovia LinkedIn
Ticketing (Galileo & Amadeus)
About the Role
This is a full-time, on-site Ticketing role based in Noida.
Key Responsibilities
- Handle domestic and international flight reservations using Galileo.
- Issue and reissue tickets.
- Manage cancellations and refunds in accordance with airline policies.
- Coordinate with customers and travel partners to provide accurate itineraries, fare quotations, and travel options.
- Resolve booking-related queries promptly and professionally.
- Ensure data accuracy in the reservation system.
- Maintain up-to-date knowledge of airline rules and promotions.
- Support sales and customer service teams with ticketing-related information.
- Adhere to company processes.
- Meet performance targets.
- Deliver a high-quality customer experience.
Requirements & Tech Stack
- Galileo or similar GDS platforms.
- Ticket Sales and Sales skills.
- Communication and Customer Service skills.
- Reservations skills.
- Attention to detail and accuracy in data entry.
- Ability to manage multiple bookings simultaneously.
- Basic proficiency in computer applications.
- Ability to learn new systems quickly.
Qualifications
- Prior experience in airline ticketing, travel agencies, or online travel platforms is highly beneficial.
- Working knowledge of domestic and international fare rules, airline policies, and refund/reissue procedures is an advantage.
- Relevant education in travel, tourism, hospitality, or a related field is preferred.