Medical Receptionist
Therapy Partners Group
Sunnyvale, CAFresher21m agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Patient careHIPAAMicrosoft OfficeCustomer service
- Work
- On-site in Sunnyvale
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office52%Customer service38%Patient care11%HIPAA1%of 116 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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Job Title: Medical Receptionist
Company: Therapy Partners Group
About the Role
Silver Creek Physical Therapy, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist for their Sunnyvale location.
Schedule: Monday - Friday, Thursday 8:00 am - 5:00 pm
Starting Hourly: $21.00 - $23.00 per hour
Key Responsibilities
- Greets and maintains a friendly, welcoming relationship with patients, patient care coordinators, and external connections.
- Communicates clearly with all staff, including clinical and corporate employees, in a friendly and courteous manner.
- Answers phones and greets patients with professionalism and care in a timely manner.
- Returns voicemails the same day received.
- Maintains a higher than 85% answer call rate.
- Participates in and adheres to HIPAA Policies and Procedures.
- Escalates patient issues and concerns to local Clinical leadership and Regional Front Office management as needed.
- Schedules patient's initial evaluations and follow-up visits through the plan of care.
Requirements & Tech Stack
- Microsoft Office
- Raintree PMS experience is a plus
- Practice Management System knowledge
- Patient scheduling capabilities
- Insurance plan understanding
Qualifications
- High School diploma or equivalent (Must be 18+)
- Strong relationship building and customer service skills
- Ability to maintain confidential documents
- Ability to demonstrate active listening by asking clarifying questions, identifying and sharing relevant information, and soliciting and giving feedback objectively.
- Strong team player attributes
- Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere.
Physical Requirements: Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and present reports.