Hostess

About The Hoxton, Bengaluru City

The Hoxton is opening its first neighbourhood hotel in Asia, in Bengaluru, India, in 2026. This is a significant brand expansion, and we are seeking a dynamic team to bring this lifestyle brand to the market. Located in the city centre, The Hoxton, Bengaluru City will offer its signature brand DNA and guest experience to India’s tech hub, known for its vibrant cafe and pub culture. The hotel will feature 149 bedrooms, an all-day dining restaurant & bar, a rooftop pool and bar, large-scale function rooms, and The Apartment – The Hoxton’s unique meeting & events concept.

The Hoxton is a collection of open-house hotels, designed to be more than just a place to stay, offering style, good value, and welcoming public spaces for guests and locals alike.

Key Responsibilities

• Provide a genuinely welcoming and memorable experience for guests, including a Hox welcome, handling questions, and assisting with requests.
• Manage guest arrivals and departures, ensuring all bills are accurate.
• Collaborate with all teams to maintain a busy environment and assist the restaurant team with individual and group bookings.
• Serve as the primary point of contact for guests, answering phones, handling requests, and providing recommendations.
• Take reservations over the phone, process cash and card payments, and support the floor team.
• Proficiently use the online reservation system and accurately record reservation details.
• Anticipate guest needs and proactively offer solutions to exceed expectations.

Requirements & Tech Stack

• Online reservation system (specific system not detailed)

Qualifications

• A passion for hospitality, encompassing drinks, meals, events, or accommodation.
• A positive and impactful approach to guest interactions, aiming to leave a memorable experience.
• A willingness to work collaboratively and assist wherever needed, without an ego.
• An open-minded attitude, willing to try new things and embrace challenges.
• A team player who works hard, supports colleagues, and enjoys the process.
• Previous experience in a busy front-of-house role, with a genuine care for making guests feel welcome and looked after.
• Proactive in understanding and fulfilling guest needs.
• An attitude focused on helpfulness, confidence in answering questions, and an approachable demeanor.