Executive, Helpdesk
Cushman & Wakefield
Pune/Pimpri-Chinchwad Area8h agovia LinkedIn
About the Role
The Executive - Helpdesk will manage the facility helpdesk and respond to employee/service requests.
Key Responsibilities
- Manage the facility helpdesk and respond to employee/service requests.
- Log, track, coordinate, and follow up on complaints and service requests until closure.
- Coordinate with Engineering, Housekeeping, Security, Transport, and other facility teams for timely resolution.
- Maintain helpdesk records, trackers, daily reports, and MIS.
- Monitor pending tickets and escalate ageing or critical issues to the Facility/Technical Manager.
- Coordinate with vendors and internal stakeholders for operational requirements.
- Support planned audits by maintaining required helpdesk records and documentation.
- Ensure professional communication with client employees and stakeholders.
- Assist the Facilities team with routine administrative and operational activities.