Customer Contact Comms New Associate

Designation: Customer Contact Comms New Associate

Key Responsibilities

• Manage/resolve customer queries.
• Handle escalations and complaints of dissatisfied customers.
• Provide best resolutions.
• Close faults and complaints within SLAs.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• You will be given detailed instructions on all tasks.
• Decisions impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.

Requirements & Tech Stack

• Skill Required: Omnichannel - Customer Service
• Language Ability: English (International) - Proficient
• Communication: Written and verbal communication

Qualifications

• Any Graduation