Services Analytics Graduate Intern

About the Role

Dell Technologies Services (DT Services) provides support and extended warranty services, managed deployment, enterprise installation, and configuration services for both Enterprise and Client customers. DT Services is a strategic and profitable organization experiencing global growth, comprising global operations teams including customer service, supply chain, professional services, marketing, sales operations, finance, and engineering.

What you'll achieve

The business analytics intern will work on a problem requiring detailed analytics for resolution. The intern will be responsible for carrying out analytics and providing insights to resolve the problem. The project may also involve building KPIs and dashboards.

Key Responsibilities

• Create analysis that uncover hidden opportunities to improve in areas such as operations, sales growth and dispatch effectiveness
• Identify and interpret trends and patterns in datasets to predict outcome
• Effectively communicate findings, insights and recommendations with business leaders
• Partner with both internal & external sources to gather & examine data from disparate sources with the goal of discovering previously hidden insights
• Independently drive a task to completion, understand the data, end goals, and provide insights beyond the customer's expectations

Requirements & Tech Stack

• Currently enrolled in an accredited Graduate program in Data Science, Statistics, or Business Analytics
• Proficient data mining skills
• Advanced in Excel, SQL & Power BI
• Excellent Communication Skills and ability to deal with ambiguity
• Knowledge or experience using Statistica, SAS, R, SPSS, Hadoop, Teradata, Python, Tableau, Business Objects, C++

Qualifications

• Collaborate with peers and work independently
• Ability to adapt