Medical Assistant, Non-Operative Spine

About the Role

Position responsible for assisting providers and the nursing team in the delivery of professional medical care.

Key Responsibilities

• Pre-visit planning
• Rooming patients
• Obtaining vitals
• Utilizing the EMR system
• Scanning and downloading of documents
• Administering injections
• Vaccine coordination
• Telephone screening (with protocols)
• Phlebotomy
• Assist with procedures (as needed)
• Duties as assigned based on respective clinic need
• Support Physicians, Advance Practice Providers, Registered Nurses and Community Health Workers with important operational and clinical tasks
• Discuss with patient, family and extended decision makers the benefits of participation with Saint Luke’s At Home programs
• Assist Referral Specialist as needed, coordinating all patient scheduling via EPIC platform for providers and multi-disciplinary care team and scheduling urgent visits for providers from on-call and during business hours
• Cover other Referral Specialist tasks as needed
• Manage the flow of patients, providing excellent customer service, establishing rapport with patients and maintaining a professional demeanor.
• Conduct pre-visit plans prior to home visits
• Complete various administrative tasks as needed such as prior authorizations, RX refills, etc.
• Other duties as assigned
• Comfort conducting independent home visits

Requirements & Tech Stack

• EMR system
• EPIC platform

Qualifications

• Basic Life Support - American Heart Association or Red Cross
• Excellent customer service skills
• Professional demeanor at all times
• Strong preference given to candidates with geriatric or primary care experience, or experience in institutional settings of care such as long-term care/skilled nursing facilities.
• May be responsible for covering front office job duties as needed.