Bilingual Customer Support (English/French)

About the Role

The Bilingual Technical Support Specialist at DIP is the primary point of contact for clients, providing timely technical assistance and troubleshooting support in both English and French via email, SMS, and phone. This is a fully remote opportunity for candidates based anywhere in the USA.

Key Responsibilities

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication.
• Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels in both languages (English and French).
• Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
• Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.

Requirements & Tech Stack

• Salesforce or a similar CRM.
• Familiarity with dealership operations and common automotive industry tools.
• Excellent communication skills in both English and French.

Qualifications

• Strong problem-solving skills.
• Clear and professional communication.
• A customer-focused approach.