Trainee Phlebotomist/Administrative Assistant

The Opportunity

Launch your healthcare career as a Phlebotomist/Administrative Assistant Trainee at One Medical in Hanover. No phlebotomy/medical assistant experience required. We provide full training in phlebotomy (blood drawing) and other clinical procedures.

As a Lab Services Specialist/ Member Support Specialist Trainee, you will:

• Provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services.
• Remove barriers to care with a strong drive for service and human connection.
• Be the first point of contact for patients and steward of the office space.
• Provide other support as requested by the Practice Coordinator, Operations Manager, or providers.
• Act as a strong team player, using innovative problem-solving skills to tackle tasks and challenges.
• Use empathy, focus, and compassion in all interactions with patients and team members.
• Apply tactful interpersonal skills during every interaction with patients.
• Thrive in cultures that focus on feedback and growth, and be nimble in your approach to respond to the needs of patients and the team.

What You’ll Likely Work On From Day One

• Use C-I-CARE (a framework for great interaction and communication) in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance.
• Handle all front-of-house duties including check-in/check-out, insurance verification, paperwork, prepping tests, and meeting service level expectations.
• Contribute to team development through rounding, team huddles, problem-solving, and supporting in-office providers with ad hoc requests.
• Master the technology suite, including Slack, G-suite, Zoom, and the Electronic Medical Record System 1Life.
• Perform opening and closing duties and daily office upkeep, including maintaining office spaces, restocking supplies, and organization.
• Successfully complete One Medical clinical training and state-required education/certifications within the first six months of employment (One Medical sponsored).
• Obtain Basic Life Support (BLS) certification within 60 days of hire (One Medical sponsored).

What You’ll Likely Work On In The Future

Upon successful completion of One Medical clinical training and state-required education/certifications, your responsibilities and compensation will scale to that of a Lab Services Specialist/ Member Support Specialist.

• Provide best-in-class venipuncture services for pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Continue to care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties, including medical record and consult review, billing inquiries, and DOH reporting.

Requirements & Tech Stack

• 1 year of experience in high-touch customer or patient-facing roles.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively.

Qualifications

• High School Diploma or equivalent.

Additional Information

• Competitive salary on day one: starts at $18 per hour based on a full-time schedule.
• Competitive salary upon successful completion of training: starts at $19 per hour based on a full-time schedule.
• Full-time role (40 hrs/week) with 8-hour shifts, generally between 7:30 am - 5:30 pm.
• Location: Hanover, NH.

Benefits

• Eligibility for benefits starts on the date of hire for regular team members working 24+ hours per week.
• Taking care of you today:
• Paid sabbatical for every five years of service.
• Free One Medical memberships for yourself, friends, and family.
• Employee Assistance Program.
• Competitive Medical, Dental, and Vision plans.
• Pre-Tax commuter benefits.
• PTO cash outs.
• Protecting your future:
• 401K match.
• Credit towards emergency childcare.
• Company-paid maternity and paternity leave.
• Paid Life Insurance.
• Disability insurance.
• Practicing clinicians receive:
• Malpractice Insurance.
• UpToDate Subscription.
• Continuing Medical Education (CME) stipend.
• Rounds.
• Discounted rate to attend One Medical’s Annual REAL primary care conference.