Retail Sales Associate, Century City

Company: Macy's

Key Responsibilities

• Blend selling that delivers results with genuine hospitality to create standout shopping experiences.
• Understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services.
• Achieve selling goals by driving performance through customer engagement and smart selling behaviors.
• Build trust, meet sales targets, and inspire loyalty.
• Keep the shopping space clean, organized, and inviting.
• Greet teammates and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you.
• Support teammates with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfort in communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture.
• Ability to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Comfortable handling electronic devices.
• Frequent use of computers and other technology, including handheld equipment and cash register.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to process register transactions.

Additional Information

• Full-time colleagues are typically scheduled to work 30 or more hours per week.
• All schedules contain weekend shifts as part of the requirements.
• Hours are dependent on business needs and colleague availability.
• This position may be eligible for performance-based incentives/bonuses.

What We Can Offer You

• Dynamic, inclusive environment.
• Competitive pay.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.