Graduate Sales Development Representative (SDR)

About the Role

incident.io is seeking purposeful, high-potential individuals for a Graduate Sales Development Representative (SDR) role, as part of a 3-month Sales Academy program. This is an opportunity to break into tech sales with a product trusted by engineering teams at companies like Netflix and Etsy.

Key Responsibilities

• Participate in intensive training covering prospect research, cold calling, outreach writing, and objection handling.
• Learn about the incident.io platform, target customers, and buying motivations.
• Engage in daily practice, homework, and coaching sessions.
• Work as a Business Development Rep (BDR) on live accounts, making calls and sending outreach.
• Book meetings that feed the sales pipeline.
• Develop the ability to conduct cold calls with senior technical roles.

Requirements & Tech Stack

• No prior sales experience required.
• Open to new graduates, career switchers (from fields like teaching, military, sports, performing), or individuals from traditional sales backgrounds (retail, door-to-door, events, fundraising).
• Demonstrated resilience and ability to handle rejection.
• Openness to coaching and feedback.
• Comfort with making phone calls to strangers.
• Desire to learn and grow within a cohort.
• Serious curiosity about people, engineering challenges, and sales dynamics.
• Strong motivation to enter tech sales.

Qualifications

• You've never been a BDR before.
• You can articulate your reasons for wanting to pursue tech sales.
• You are curious about people and business challenges.
• You have experience being resilient.
• You enjoy being coached and improving from feedback.
• You are not intimidated by making phone calls.
• You are interested in learning alongside a cohort.

Additional Information

• This role is based in the San Francisco office, requiring a 5-day-per-week in-office commitment.
• Relocation assistance is not provided.
• The initial 3-month role is temporary, with the goal of converting to a permanent BDR position.
• Employee benefits are available upon conversion to a permanent role.
• The first cohort begins in January 2027. Applications for this cohort close on December 1st. Hiring for the April 2027 cohort begins January 4th.
• The interview process includes an application, aptitude assessment, and an on-site interview.