Product Support Engineer
Eaton
About the Role
Eaton's IS AER MSD division is currently seeking a Product Support Engineer. This role is based onsite in Orchard Park, NY. This is a growth-focused position with a clear path toward a full Design Engineer role.
- Salary Range: $71,000 - $105,000 per year (guideline only, based on skills, experience, qualifications, market, and business considerations).
Key Responsibilities
- Investigate / troubleshoot problems and requirements of projects & develop plans for solutions.
- Apply fundamental mechanical and physics principles to support production product.
- Create design definition documents (3D models, 2D drawings) and design supporting documentation (engineering reports, test procedures, etc.).
- Manage technical risk through exhaustive identification, prioritization of risk mitigation activities, and data-driven design changes where appropriate.
- Follow engineering standards and design guides and provide ideas for improving site best practices.
- Work to Design for Six Sigma and Advanced Product Quality Planning principles including Design FMEA, Process FMEA, measurement systems analysis, and process capability studies.
- Work with 8D, cause and effect diagrams for use in problem solving.
- Collaborate with other engineering or cross-functional disciplines to disposition non-conforming material (NCR) and generate engineering change requests related to production product.
Requirements & Tech Stack
- CAD software (SolidWorks preferred) experience through coursework, internships, or projects.
- Basic understanding of GD&T and engineering drawing interpretation (coursework acceptable).
- Familiarity with BOMs and revision control processes.
- Experience with ERP or PLM systems.
- Basic machining or manufacturing knowledge.
- Exposure to ASME Y14 standards.
- Interest or exposure to aerospace, hydraulic, or pneumatic systems.
Qualifications
- Bachelor’s degree in Mechanical or Aerospace Engineering or Bachelor’s degree in Mechanical, Industrial or Engineering Technology from an accredited institution.
- Internship, co-op, or hands-on experience in a manufacturing or engineering environment.
- 1-3 years’ experience of system, product design, development, and/or production design problem resolution experience, inclusive of internship experiences.
- Exposure to GD&T principles and drafting standards.
Additional Information
- This position requires access to export-controlled information. Applicant must be a U.S. person (U.S. citizen or national; U.S. lawful, permanent resident; refugee; asylee).
- No relocation benefit is offered. Only candidates residing within a 50-mile radius of the Orchard Park, NY facility will be considered. Active-Duty Military Service members are exempt from the geographical area limitation.
- Eaton will not consider applicants requiring immigration sponsorship or support.
- Participation in video and/or in-person interviews may be required.