Customer Success Associate

About the Role

Botsplash partners with clients across the lending, fintech, and automotive industries, helping them deliver best-in-class digital engagement experiences. This role will play a key part in building strong, long-term relationships by serving as a trusted point of contact, guiding customers through platform best practices, and helping resolve issues alongside internal teams.

Key Responsibilities

• Guide new customers through implementation and training, ensuring their success with Botsplash.
• Act as a consultant, provide tailored solutions, and handle conflict resolution.
• Attend weekly client calls and review performance metrics.
• Act as the voice of the customer by relaying feedback and pain points.
• Create reports to show progress and inform strategy.
• Monitor customer health and progress, identify risks of churn.
• Manage support inquiries and tickets.
• Work closely with the Dev/Product team to prepare a roadmap.
• Understand and implement client API integrations and assist with API integration projects.
• Look for opportunities for account growth through upselling or cross-selling.

Requirements & Tech Stack

• Hands on with technology change requests and system setup.
• Strong verbal and written communication skills.
• Strong research and analytical skills and problem-solving ability.
• Must be responsive, pro-active, enthusiastic, and adaptable.
• Genuine interest in technology and business with the desire to learn more.

Qualifications

• 0-2 years experience preferred.
• Previous internship experience in a related role is a plus.