Associate IT Support Professional

Job Title: Associate IT Support Professional

About the Role

Saab, Inc. is seeking a motivated Associate IT Support Professional to support technology operations and enhance user productivity across the organization. The successful candidate will provide hands-on support for local operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab. This is an on-site position based in Bristol, RI.

Key Responsibilities

• Provide day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint, OneDrive, and the Office Suite.
• Install, configure, and troubleshoot laptops, desktops, and workstations, as well as limited network and system issues within a heterogeneous environment.
• Maintain data integrity and file system security, including managing permissions and access within Microsoft 365.
• Communicate highly technical information effectively to both technical and nontechnical personnel.
• Recommend and specify appropriate hardware and software solutions, including Microsoft 365 productivity tools.
• Participate in the development and implementation of information technology and infrastructure projects.
• Conduct training programs designed to educate computer users on basic and specialized applications.
• Participate in an on-call rotation and support occasional overnight travel (up to 10% annually).

Requirements & Tech Stack

• Windows-based computers
• Microsoft 365 applications
• Active Directory
• TCP/IP, routing, and VPN concepts

Qualifications

• High School Diploma or equivalent with 3+ years of relevant professional or co-op experience, OR an Associate’s degree with 1+ years of relevant experience, OR a Bachelor’s degree with no prior experience required.
• General knowledge of and experience configuring and troubleshooting Windows-based computers in a business environment using Active Directory.
• Experience supporting Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Basic network knowledge, including TCP/IP, routing, and VPN concepts.
• Strong organizational and time management skills.
• Ability to provide excellent customer service and follow-up.
• Ability to obtain a Security Clearance, if required.
• Must be a U.S. citizen.

Compensation Range: $59,000 - $70,800

Note: Compensation considers factors including role, responsibilities, location, market, business considerations, candidate's work experience, key skills, and education/training.

Note: Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Note: Candidates will be required to pass a pre-employment drug screen.