Educational Counselor

Job Title: Education Counselor

Company: D Succeed Learners Private Limited (Note: Raw input shows both "OSS Education.Pvt.Ltd." and "D Succeed Learners Private Limited". Using the title provided.)

Job Type: Full-Time

Work Location: As per company requirements

Job Summary

Looking for a motivated and student-focused Education Counselor to guide prospective students regarding educational programs, courses, training opportunities, and admission procedures. The ideal candidate should have good communication and convincing skills, a positive attitude, and the ability to understand students’ educational needs and guide them toward suitable learning opportunities.

Key Responsibilities

• Counsel prospective students and parents regarding available courses, educational programs, training opportunities, and admission procedures.
• Make outbound calls and respond to inbound inquiries from prospective students.
• Understand students’ educational backgrounds, career goals, and learning requirements to recommend suitable programs.
• Explain course details, eligibility criteria, duration, fees, training structure, and admission processes accurately.
• Follow up with interested candidates through calls, WhatsApp, emails, and other approved communication channels.
• Generate admissions and achieve assigned counselling, enrollment, and conversion targets.
• Maintain accurate records of student inquiries, follow-ups, and admission status in the company’s CRM or designated tracking system.
• Coordinate with the admission, operations, and training teams to ensure a smooth student enrollment process.
• Assist students with registration, documentation, and other admission-related formalities.
• Build positive relationships with students and parents and resolve their queries professionally.
• Provide accurate information about the respective company’s educational services and programs without making unauthorized commitments.
• Prepare daily calling reports, follow-up updates, and admission performance reports for the reporting manager.
• Ensure professional communication and follow company policies, processes, and quality standards.

Requirements & Tech Stack

• Excellent verbal communication and interpersonal skills.
• Good convincing, negotiation, and student counselling abilities.
• Basic computer knowledge, including MS Excel, email, and data entry.
• Ability to handle student queries and objections professionally.
• Target-oriented approach with strong follow-up skills.
• Good organizational skills and attention to detail.
• Ability to work independently as well as in a team.

Qualifications

• Graduate in any discipline preferred.
• Candidates with relevant counselling, sales, tele calling, admission, or customer service experience will be preferred.
• Freshers with good communication skills may also apply.

Preferred Experience

• Education counselling or admission counselling.
• EdTech, education, training, or skill-development industry.
• Inside sales, telecalling, lead management, or customer relationship management.

Key Performance Indicators (KPIs)

• Number of student calls and follow-ups completed.
• Lead-to-admission conversion rate.
• Achievement of monthly enrollment targets.
• Quality and accuracy of counselling.
• Timely updating of student records and reports.
• Student query resolution and overall service quality.

Ideal Candidate Profile

The candidate should be confident, professional, result-oriented, and passionate about helping students make informed educational and career decisions. The candidate must be comfortable with calling, follow-ups, and working toward assigned targets.