Sales Associate (Bilingual in Spanish)

About the Role

• Full-time Sales Associate position.
• Responsible for promoting and processing all products and services offered by Ria to ensure excellent customer experience.
• Includes administrative and office support functions, serving customers, internal departments, other branches, and stores.
• Responsible for communicating key information to senior staff and assisting with various assigned tasks.
• Goal is to contribute to meeting or exceeding monthly performance targets.

Key Responsibilities

• Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
• Accurately verify or enter customer information on systems.
• Courteously assist customers with various inquiries such as questions about services, service cancellations, or other Ria locations.
• Recognize problems, issues, or complaints during queries and propose solutions or escalate to management.
• Keep up to date with Ria’s products, services, and policies.
• Balance the cash register and prepare cash for bank deposit.
• Prepare daily transactions record.
• Perform other duties as assigned or requested.

Requirements & Tech Stack

• Passion for customer service.
• Experience engaging customers in Spanish and English.
• Excellent communication skills, both verbal and written.
• Some computer experience using MS Word and Excel.
• Experience with phone and other office equipment.
• Ability to work in a team environment, as well as independently.
• Ability to work a flexible schedule (e.g., weekends, holidays, extended working hours).
• Regular attendance is essential.
• Ability to learn quickly and follow instructions.
• Ability to work in a fast-paced environment.
• Highly organized with attention to detail.
• Strong customer service skills.
• Customer service experience face to face (Preferable but not required).
• Experience handling cash, balancing a register (Highly preferable but not required).

Working Conditions and Physical Demands

• Sedentary work in an office environment.
• Ability to lift up to 15 pounds.
• Manual skills required to operate computers and phones.
• Frequent face-to-face interaction with customers.
• May need to sit, stand, or bend as needed.
• May perform work for extended periods as a solo team member.

Perks & Benefits

• Medical, Dental & Vision Insurance
• 401K Plan with Match
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Tuition Assistance
• Growth Opportunities
• Corporate gatherings, team bonding events, and more.
• Commission program