Customer Service Coordinator
Oracle
Bengaluru, Karnataka, India2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceTroubleshootingAccount managementHelp deskOnboarding
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%Troubleshooting6%Help desk3%Account management1%of 150 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.
Key Responsibilities
- Responding promptly to helpdesk tickets via phone, email, or web-based channels
- Troubleshooting and resolving customer issues using established procedures and resources
- Documenting all customer interactions and resolutions in a ticketing system
- Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
- Assisting with onboarding and support for new/existing users
- Collaborating closely with team members to ensure timely and accurate issue resolutions
- Maintaining a high standard of customer service and professionalism in all interactions
Qualifications
- Career Level - IC0