Entry-level Operations Associate

About the Role

The ENTRY-LEVEL OPERATIONS ASSOCIATE plays a vital role in supporting the operations department by reviewing and analyzing transaction data, video surveillance, financial reports, and social media feedback. This position contributes by identifying discrepancies and trends to enhance sales, customer experience, and operational integrity. The role is essential to delivering actionable insights that help clients improve their business performance.

Key Responsibilities

• Monitor and analyze video surveillance and point-of-sale transaction data for discrepancies, theft, and fraud.
• Evaluate business trends from video and data to suggest improvements in sales, customer counts, shrinkage, profits, and customer experience.
• Track social media reviews to gather information related to sales, brand reputation, and customer satisfaction.
• Compile and deliver detailed reports with findings and supporting images.
• Review reports before delivery for accuracy and relevance using independent judgment.
• Consistently meet deadlines and maintain high-quality standards.
• Respond promptly and accurately to ad-hoc client requests.
• Perform additional tasks as required.

Requirements & Tech Stack

• Bachelor’s degree in business, communications, psychology, criminal justice, finance, or a related field.
• Familiarity with CCTV video surveillance is advantageous.
• Proficiency in MS Office applications.
• Ability to handle sensitive and confidential information with discretion.
• Strong attention to detail and investigative mindset.
• Capable of working independently and collaboratively.
• Excellent verbal and written communication skills.

Qualifications

• Preferred experience in loss prevention, law enforcement, human resources, customer service, legal services, consulting, hospitality, or retail.