Guest Services Associate

Bhanfort Palace & Resort (Pre-opening Wyndham Garden)

About the Role

The Guest Services Associate (GSA) is a full-time, on-site position focused on delivering an efficient and welcoming guest experience at Wyndham Garden in Chittorgarh.

Key Responsibilities

• Greeting guests
• Managing check-in and check-out processes
• Handling reservations
• Responding to inquiries in person, over the phone, and through digital channels
• Supporting guests with information about hotel services, local attractions, and transportation options
• Ensuring front desk procedures are followed accurately
• Coordinating with housekeeping and other departments
• Processing payments
• Resolving guest concerns promptly
• Maintaining a clean, organized reception area
• Contributing to a positive, safe, and inclusive work environment
• Upholding Wyndham Garden service standards

Requirements & Tech Stack

• Strong customer service and guest relations skills
• Ability to handle inquiries, requests, and concerns professionally
• Effective communication skills
• Clear spoken and written English
• Additional local language skills are an advantage
• Basic computer literacy
• Comfort with hotel reservation or property management systems
• Ability to learn new software quickly
• Organizational and time-management abilities
• Attention to detail and accuracy in processing reservations, payments, and guest records
• Reliability and flexibility to work shifts, weekends, and holidays

Qualifications

• Prior experience in hospitality, front office operations, or customer-facing roles is preferred but not strictly required.
• High school diploma or equivalent
• Additional hospitality or customer service training is beneficial