Desktop Support Engineer L1

Key Responsibilities

• Install, configure, and maintain desktop computers, peripheral equipment, and software.
• Perform hardware/software troubleshooting and resolution.
• Execute IMAC (Install, Move, Add, Change) services for IT assets.
• Support mobile phone and non-PC equipment such as scanners and printers.
• Provide VIP support with tailored, high-touch service.
• Manage audio-visual, conferencing, and technologies.
• Install and support network and sharing printers.
• Provide support for Office 365.
• Install and troubleshoot coverage/compliance software.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.

Requirements & Tech Stack

• DHCP
• DNS
• LAN Connectivity troubleshooting and resolution
• Office 365 support
• Mac device support
• Network & Sharing printer installation
• Coverage/compliance software installation and troubleshooting

Qualifications

• Good communication skill.
• L1 level network troubleshooting and resolution.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network).
• Hands & feet Support for Physical Servers, Network Devices, Storage.
• Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking.