Captain

About the Role

The Captain at Chelvies Coffee oversees day-to-day café operations and ensures smooth service during all shifts. This full-time, on-site role is based in Noida.

Key Responsibilities

• Supervising service staff
• Coordinating table assignments
• Monitoring order flow
• Supporting and guiding team members
• Addressing guest queries or concerns
• Ensuring service standards, hygiene, and safety protocols are consistently followed
• Managing shift briefings
• Assisting in training new team members
• Working closely with management to implement operational improvements

Requirements & Tech Stack

• Front-of-house operations experience, including guest service, table management, and handling customer feedback in a café or restaurant setting.
• Ability to supervise and motivate service staff, coordinate shifts, and maintain a positive, respectful team environment.
• Strong communication and interpersonal skills to interact effectively with guests, colleagues, and management.
• Attention to detail in maintaining cleanliness, order accuracy, and adherence to service standards and safety guidelines.
• Previous experience in hospitality or food and beverage service; experience in a café or coffee-focused environment is an advantage.
• Capability to work full-time on-site in Noida, including weekends and peak hours.
• Basic understanding of POS systems, billing processes, and cash handling procedures.

Qualifications

• Relevant education or vocational training in hospitality, hotel management, or a related field is preferred but not mandatory.