Auto Damage Trainee (Field)
GEICO
Manchester, NHFresher1h agovia LinkedIn
About the Role
As a Field Auto Damage Trainee, you will provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. This is not a remote role; you will be required to work in the territory listed on the job posting.
Key Responsibilities
- Inspect and assess vehicle damage.
- Estimate vehicle repair costs.
- Negotiate equitable settlements.
- Partner with body shops, rental companies, and parts providers.
- Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.
- Resolve customer concerns, ensuring a positive experience.
- Drive customer satisfaction through meaningful interactions.
Compensation & Incentives
- Starting Salary: $30.53 per hour / $61,500 annually
- Bonuses: $1,500 sign-on for licensed candidates.
- Annual Salary Range: $30.53 - $47.31
Benefits
- Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts).
- Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
- 401(k) with up to 6% match, vested immediately.
- GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
Professional Growth
- Licensing and continuing education at no cost, including hundreds of eLearning courses.
- GEICO’s industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility.
- 2 weeks in a field training center (NY, TX, CA), with mentors.
Field Territory
- GEICO Fleet vehicle assigned and responsible for the Concord/Manchester, NH area.
Requirements & Tech Stack
- Valid driver’s license that meets company underwriting guidelines.
- Available to work evenings, weekends, and holidays.
Qualifications
- High School Diploma or GED required.
- College degree preferred.
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active Adjusters license preferred (training and exam fees provided).
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms.