Service Desk Agent (L1 Support) Bangalore
Tata Consultancy Services
Bengaluru0–4 yrs1h agovia Naukri
Walk-in drive · Sat 24 Oct · 9.30 AM - 2.00 PM
TCS L-Center (L-Centra), Bengaluru is located at: 📍 TCS L-Center, Vydehi RC-1 Block, No. 82, EPIP Industrial Area, Whitefield, Bengaluru, Karnataka - 560066. Landmark: Near Vydehi Hospital / ITPL, Whitefield. Map
Service Desk Agent (L1 Support)
Key Responsibilities
- Provide technical assistance and support for incoming queries and issues.
- Respond to queries under guidance.
- Diagnose and resolve technical hardware and software issues.
- Ask clarifying questions to understand problems.
- Identify and escalate situations requiring urgent attention to the relevant personnel.
- Track, route and redirect problems to correct departments.
- Handle and process customer service requests.
- Prepare and present reports.
Requirements & Tech Stack
- Experience in Service Desk environment.
- Proficiency in troubleshooting techniques.
- Familiarity with ticketing tools.
- Understanding of ITIL principles.
- Strong communication skills (both written and verbal).
- Ability to work effectively in a team.
- Basic understanding of Windows operating systems.
Qualifications
- Relevant Service Desk Experience: 2-4 years.