Banking Operations Senior Representative

Key Responsibilities

• Perform unwrapping of shareholder details or entities involved in the company.
• Conduct investigations, collect data, and compile documentation and evidence.
• Maintain accurate and detailed notes.
• Ensure accurate and timely completion of reporting to clients.
• Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
• Identify and resolve regular and non-routine problems or escalate to Team Leader/Line Manager/Unit Head.
• Observe the highest degree of confidentiality in handling information.
• Use established tools and procedures to solve task-related problems, including:
• Fact finding
• Information search and gathering
• Verifying data
• Compilation
• Recognize when information is insufficient and bring problems to the attention of TL/Manager.
• Monitor and track issue resolution.

Requirements & Tech Stack

• Data entry
• Word processing
• MS Office
• Web-based applications

Qualifications

• Basic understanding of the KYC/CDD domain.
• Ability to understand moderately complex transactions.
• Ability to understand and interpret source documents.
• Detail-oriented with the ability to organize and multi-task.
• Ability to make decisions.