HR Service Delivery Associate
Accenture Solutions Pvt Ltd
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
About the Role
Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR-related functions. Process and strategy of providing and managing human resources services and information to employees within an organization.
Key Responsibilities
- Read, understand, and analyze client processes as per business rules.
- Execute processes accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex issues and problems.
- Participate in client conference calls and prepare minutes of meetings.
- Ensure LWIs are followed and updated regularly, and train team members on process updates.
- Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions for current remediation and future control.
- Propose process improvement ideas that reduce time, improve accuracy, or enhance controls.
- Understand existing process metrics, how they are measured, and improve the measurement system to make it more effective and transparent.
- Update process metrics daily and maintain MIS.
- Demonstrate the highest level of customer service.
- Pay close attention to detail and follow through to resolve outstanding issues.
- Go beyond immediate requests and activities to ensure both own and related tasks are completed.
Requirements & Tech Stack
- Workday and ServiceNow
- MS Office
- Excel
- Pivot Tables
- Email Writing Skills
- Problem Solving Skills
- Analytical Skills
- Collaborative Thinking
- Adaptability to Change
- Verbal Communication
- Sentence Mastery
- Vocabulary
- Fluency
- Pronunciation
- Ability to Slice and Dice Data
- Ability to Read and Infer Data
- Customer Service Skills
Qualifications
- Graduate Degree
- 1 to 1.5 years of Workday tool experience
- HR Transactions
- Workforce Data Administration
- HR Systems