Customer Experience Coordinator

Company: World Fuel

Location: Remote (Supporting Central U.S. Timezones)

Hourly Rate: $20-$23.50 DOE

About the Role

At World Fuel, customers are central to all operations. The Customer Experience Coordinator acts as the primary contact for customer inquiries, orders, and service requests. This role collaborates with operations and field teams to ensure a seamless customer experience, prioritizing problem-solving and customer assistance in a team-oriented environment.

Key Responsibilities

• Serve as a trusted resource for customers by responding to incoming calls, emails, and service requests.
• Process customer orders, ensuring timely and accurate fulfillment.
• Update and maintain customer account information with a high degree of accuracy.
• Identify customer needs and provide solutions that enhance the customer experience.
• Work across multiple communication channels, including phone, email, and in-person interactions.
• Partner closely with operations and field teams to resolve customer concerns and service issues.
• Monitor and balance truck inventory records to support operational accuracy.
• Complete daily administrative and operational tasks while meeting established deadlines.
• Deliver professional, timely, and accurate communication to both internal and external customers.
• Support team initiatives and contribute to a collaborative work environment.

Requirements & Tech Stack

• Strong customer service skills and a genuine desire to help others.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Self-motivated with the ability to work independently while also contributing to a team.
• Comfortable learning new systems and processes.
• Basic computer proficiency, including Microsoft Office and email systems.

Qualifications

• High school diploma or equivalent preferred.
• 6+ months of experience in customer service, customer support, administrative support, retail, hospitality, dispatch, or a related customer-facing role.
• Experience working in a high-volume environment is a plus.

Benefits

• Medical, dental, and vision coverage
• HSA and FSA options
• Teladoc services
• Employee Assistance Program
• Preventive care covered at 100%
• 401(k) with company match
• Company-paid life insurance and AD&D coverage
• Short-term disability coverage
• 160 hours of paid time off
• 8 paid holidays
• Access to LinkedIn Learning and professional development resources
• Opportunities to build new skills and advance your career
• Long-term disability coverage
• Accident and critical illness insurance
• Legal and identity theft protection