Delivery Station Customer Service Associate, DSL
Amazon
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Customer serviceOperationsData analysisBusiness analysisExcelMicrosoft Office
- Work
- On-site in Fort Worth
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Operations48%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 11, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
At Amazon, we aim to be Earth's most customer-centric company. As a Delivery Station Customer Service Associate, you will enhance the customer experience by providing real-time, hands-on support within the delivery station. This role ensures customers receive their packages on time and connects them with experts for accurate package information.
Key Responsibilities
- Communicate directly with customers in person, via phone, and email.
- Empathize with and prioritize customer needs.
- Uphold company values and respect every customer.
- Resolve issues and set appropriate customer expectations.
- Understand and respond appropriately to customer issues.
- Compose grammatically correct, concise, and accurate written responses.
- Approach problems logically with good judgment to achieve positive customer outcomes.
- Make quick and effective decisions on behalf of the customer.
- Work a flexible Full-Time (40+ hours per week) schedule.
Performing The Following Tasks, With Or Without Reasonable Accommodation
- Carry, lift, push, and pull up to 49 pounds.
- Frequently push, pull, squat, bend, and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in environments with variable and potentially loud noise levels (hearing protection will be provided).
- Work in environments with uncontrolled temperatures that may vary due to outside weather conditions.
A Day in the Life
You will be based at a last-mile delivery warehouse. You will interact with the warehouse, associates, delivery partners, and customers needing guidance. Responsibilities include informing delivery partners about rescheduled deliveries and resolving delivery issues directly to improve the customer experience. You will develop logistical and customer expertise, connecting with customers daily and leveraging your understanding of the supply chain and local delivery knowledge.
About The Team
Our Customer Service team directly impacts Amazon's mission to be Earth's most customer-centric company. We are an inclusive team that empowers our members to focus on customer happiness. Our goal is to reduce customer effort by providing quick and efficient resolutions and supporting self-service channels for complex issues. Opportunities exist in process improvement, customer experience, data analysis, and customer retention.
Basic Qualifications
- High school diploma or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Experience prioritizing and managing time effectively in dynamic environments.
- Familiarity with multiple web browsers, data base searching, and instant messenger tools.
Preferred Qualifications
- Bachelor's degree or equivalent.
- Experience in understanding and developing performance metrics to measure progress against key performance indicators.
- Knowledge of written and verbal communication skills, with the ability to explain complex concepts simply.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.