CUSTOMER SERVICE REPRESENTATIVE I, Tax Office
Tarrant County
Fort Worth, TXFresher6h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceMicrosoft Office
- Nice to have
- Tax
- Work
- On-site in Fort Worth
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office43%Tax26%Customer service12%of 104 similar entry-level jobs posted in the US this week
- Listed
- Nov 9, 2026 · still open
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About the Role
The Customer Service Representative I will be responsible for assisting with the daily functions of the Tax Office, including answering and responding to incoming calls to the main Tax Office phone line. May also respond to chats, emails, or inquiries from clients, the public, attorneys, other agencies, and county departments. Evaluates, researches, and processes requests, inquiries, and problems presented for resolution and/or referral.
Key Responsibilities
- Receives, researches, and resolves various property tax or motor vehicle inquiries regarding issues/problems, policies, procedures, and general information, and provides accurate information as requested.
- Prepares effective correspondence for problem resolution through live chat or email as needed or required.
- Receives, researches, and resolves, or refers to appropriate staff, inquiries that require detailed research or specialized responses based on office policy.
- Acquires and maintains knowledge of property tax and motor vehicle procedures and policies based on assigned area of expertise.
- Assists callers with limited information.
- Performs other related duties as assigned.
Requirements & Tech Stack
- Competency with computers and Microsoft Office 365 Suite.
- Skilled in operating a computer and calculator.
- Ability to answer phones promptly, cheerfully, showing concern and patience.
Qualifications
- High School Diploma or GED.
- Six (6) months recent experience in a customer service or call center environment.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work in a fast-paced environment.
- Ability to stay organized and prioritize workload.
- Ability to work independently and as part of a team.
- Advanced analytical skills.
Preferred Qualifications
- One (1) year experience in a job-related field with knowledge of state property tax code and motor vehicle laws.
- Experience with multi-line phone system.
Note: Employees may be required to work at any of the Tax Office locations.
Incumbent may be required to bend, hear, keyboard, sit, stand, talk, work alone and with others, and work overtime. Must be able to lift up to 25lbs.