Customer Advocate I
Health Care Service Corporation
Posted 12 Nov 2026, 19:42 ET · Last seen open on LinkedIn 12 Nov, 20:11 ET
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Medical terminology
- Nice to have
- Customer service
- Work
- Remote
- Pay
- $17.75–$28.39 an hour
- Skill demand
- Customer service94%Medical terminology1%of 146 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
Key Responsibilities
- Conduct research.
- Spend approximately 85% of scheduled time on the phone, according to business need.
- Spend approximately 90% of scheduled time on the phone, according to business needs.
- Sit for long periods of time with scheduled breaks.
Requirements & Tech Stack
- High school diploma OR GED.
- 6 months customer service experience OR 6 months experience in an office environment.
- Data entry and/or typing experience.
- Interpersonal, verbal and written communication skills.
- Analytical and organizational skills.
- Independent decision making skills.
Preferred Job Requirements
- 9 months customer service experience.
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
Additional Information
- This role requires a 6-week onsite training in Richardson, TX.
- Hours during training: Monday-Friday, 8:00 am-4:30 pm CST.
- After training, the role moves to remote/work from home.
- Work schedule: Monday-Friday, 9:30 am-6:00 pm CST.
- Sponsorship is not available.
- Compensation: $17.75 - $28.39.