Customer Service Representative
PrismHelix
Chicago, IL0–2 yrs20m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Customer serviceTroubleshooting
- Work
- On-site in Chicago
- Pay
- Not stated by the employer.
- Skill demand
- Customer service87%Troubleshooting40%of 15 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
Full-Time, Permanent, Onsite
We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Resolve customer issues and complaints professionally
- Process orders, returns, or account updates as needed
- Maintain accurate records of customer interactions
- Escalate complex issues to appropriate teams
- Provide accurate information about products or services
- Meet performance goals for response time and satisfaction
Requirements & Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Comfortable with computer systems and multitasking
- Patient, empathetic, and customer-focused
- Ability to remain calm under pressure