Customer Service Representative

Role: Customer Service Representative—Part-time

Location: Dallas, TX (On-site)

Languages: Seeking Chinese and Vietnamese Speakers

About the Role

Hallmark Aviation Services is an above-the-wing ground handling company focused on delivering dependable, high-quality service to airline clients and their travelers. This part-time, on-site role focuses on direct support for airline passengers.

Key Responsibilities

• Greeting travelers.
• Answering questions about flights and services.
• Assisting with check-in and boarding procedures.
• Providing clear, courteous information to resolve issues.
• Handling customer inquiries in person.
• Coordinating with airline and ground operations teams.
• Maintaining a positive, professional presence at the airport.
• Following company and airline procedures.
• Ensuring a safe and efficient boarding experience.
• Contributing to a high level of customer satisfaction and overall passenger experience.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction.
• Experience enhancing the Customer Experience.
• Experience working effectively in Customer Service Representative roles.
• Excellent verbal and written communication skills.
• Ability to interact professionally in a fast-paced, public setting.
• Ability to stand for extended periods.
• Ability to work flexible schedules (including weekends, holidays, and evenings).
• Ability to follow safety and security protocols.
• Strong problem-solving abilities.
• Attention to detail.
• A calm, courteous demeanor when handling challenging situations.
• High school diploma or equivalent.
• Eligibility to work at a U.S. airport, including passing any required background checks.

Previous experience in aviation, hospitality, or retail customer service is preferred but not required.