Customer Service Associate
Soni
Dallas, TX0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Microsoft Office
- Nice to have
- Customer service
- Work
- On-site in Dallas
- Pay
- Not stated by the employer.
- Skill demand
- Customer service75%Microsoft Office25%of 16 similar entry-level jobs posted in the US this week
- Listed
- Nov 3, 2026 · still open
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About the Role
The Customer Service Associate is responsible for providing general customer support in a high-volume call center environment. This role requires handling inbound calls, responding to customer inquiries, and completing administrative tasks while maintaining service quality standards.
Key Responsibilities
- Handle inbound customer calls and email inquiries
- Provide accurate information and resolve customer concerns
- Enter and update information in internal systems
- Process basic transactions, including payments and service requests
- Route inquiries to appropriate departments when needed
- Maintain documentation of customer interactions
- Meet established productivity and quality metrics
- Perform additional administrative duties as assigned
Requirements & Tech Stack
- Microsoft Office
- Data entry
Qualifications
- STRONG TENURE
- High school diploma required; some college preferred
- Strong verbal and written communication skills
- Basic computer skills
- Ability to work in a fast-paced, team-oriented environment
- Strong attention to detail and organizational skills
- Willingness to learn and follow established procedures
Preferred Qualifications
- Previous customer service or call center experience