Associate Customer Service Representative Everyday Banking

About This Role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking.

An Associate Customer Service Representative serves as the front line in a high-volume, inbound call center, delivering timely support across a range of financial products and services. You will operate in a fast-paced, highly dynamic, and metric-driven environment as you provide timely and accurate information, address customer concerns, resolve issues, and support a positive customer experience.

Key Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Requirements & Tech Stack

• 6+ months of customer service, financial services or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Experience delivering customer support in a contact center in the financial services industry
• Demonstrated customer service experience using active listening, effective communication, identifying customer needs, and customer understanding to resolve inquiries, address concerns, and build strong customer relationships
• Experience managing customer inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and quality service
• Problem-solving skills with the ability to research issues, identify root causes, evaluate solutions, and deliver timely resolutions
• Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance with policies and procedures
• Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes
• Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations

Job Expectations

• This role is not eligible for Visa sponsorship
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Schedule may be eligible for a shift differential
• Must work on-site at the location posted

Training Schedule

• Training class starts on 1/11, 1/19 or 1/25/2027 for 7 weeks.
• Training hours are 8:30 am to 5 pm Monday - Friday.
• You are required to attend the full duration of this paid 7 weeks of training.
• We’re open from Sunday - Saturday, 6:00 a.m. – 12:00 am (Central Time Zone).
• Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.

Posting Location

• 401 W. Las Colinas Blvd. Bldg. #1, Irving TX 75039