Customer Service Representative

About the Role

All-Pro Fasteners, Inc. is seeking a motivated, detail-oriented Customer Service Representative (CSR) to join our team at our Arlington headquarters. This position serves as a primary point of contact for customers, providing exceptional service while managing inquiries, preparing quotes, processing orders, and coordinating with internal departments.

Key Responsibilities

• Receive requests for quotations, orders, and lead times from customers via telephone or email.
• Prepare quotations on items and write orders.
• Relay pertinent information to customers.
• Use a computer to retrieve customer information, stock status, and purchase order status, and to make changes to orders.
• Route orders to the warehouse for filing.
• Follow up on orders to ensure delivery by specified dates.
• Investigate and resolve customer problems by conferring with production, sales, shipping, or carrier personnel.
• Check credit status with the accounting department.
• Build and maintain customer relationships.
• Work with outside sales representatives to keep account activities up to date.

Requirements & Tech Stack

• Knowledge of basic computer applications.

Qualifications

• Customer Service: Solicit customer feedback to improve service; respond to requests for service and assistance.
• Communications: Strong verbal and written communication skills. Ability to speak effectively before groups of customers or employees.
• Attendance/Punctuality: Consistently at work and on time.
• Safety and Security: Observe safety and security procedures; report potentially unsafe conditions.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education and/or Experience

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.