Platform Operations Engineer

About the Role

Join a Platform Engineering team responsible for operating and supporting distributed caching services used by critical business applications. This role focuses on the day-to-day administration, monitoring, troubleshooting, and maintenance of Redis-based caching platforms running in enterprise environments. Working alongside senior engineers, you will help ensure platform reliability, performance, and availability while contributing to automation and operational improvements. Experience with container platforms is beneficial but not required.

Key Responsibilities

• Support daily operations of Redis and caching platforms in production and non-production environments
• Monitor platform health, performance, capacity, and availability
• Investigate and resolve operational incidents, alerts, and service disruptions
• Execute maintenance activities including upgrades, patching, backups, and recovery procedures
• Assist with Redis configuration, deployment, and troubleshooting activities
• Develop and maintain operational automation using Ansible and scripting tools
• Create and maintain operational documentation, runbooks, and knowledge articles
• Collaborate with application teams to support caching-related performance and connectivity issues
• Participate in on-call and operational support rotations as required
• Support platform modernization initiatives, including containerized deployments when applicable

Requirements & Tech Stack

• Experience supporting Linux-based systems in enterprise environments
• Understanding of system administration fundamentals including networking, processes, storage, and troubleshooting
• Experience supporting production applications or infrastructure platforms
• Exposure to Redis, caching technologies, or similar distributed data platforms
• Experience with Ansible or similar automation and configuration management tools
• Familiarity with Bash, Python, or similar scripting languages
• Strong analytical and problem-solving skills
• Ability to document procedures and work effectively within operational support processes
• Good communication and teamwork skills

Preferred Skills

• Experience with Redis administration or support
• Understanding of caching concepts such as key-value stores, data expiration, replication, and performance tuning
• Exposure to Kubernetes, containers, Docker, or Helm
• Experience with monitoring and observability tools
• Experience supporting high-availability systems
• Relevant certifications, coursework, or equivalent practical experience

Note: Candidates must be located near Round Rock, TX due to the requirement for an onsite presence.