Telesales Specialist

About the Role

Ideal Communications is a growing customer engagement and sales solutions provider focused on helping businesses strengthen relationships with their customers. The company specializes in telesales, customer support, and communication services across diverse industries. Ideal Communications values professionalism, measurable results, and a collaborative approach to achieving client goals. Team members are encouraged to develop their skills, contribute ideas, and deliver high-quality service in a dynamic, fast-paced environment.

The Telesales Specialist is a full-time, hybrid role based in Mumbai, with flexibility for partial work from home. In this position, the specialist will make outbound and receive inbound calls to promote products and services, qualify leads, and convert prospects into customers.

Key Responsibilities

• Make outbound and receive inbound calls to promote products and services.
• Qualify leads and convert prospects into customers.
• Understand customer needs and explain offerings clearly.
• Handle objections and close sales.
• Maintain accurate records in CRM or call management systems.
• Provide courteous customer support.
• Follow up on inquiries.
• Collaborate with team members and supervisors to meet individual and team targets.
• Participate in regular training and performance reviews to improve product knowledge, communication techniques, and overall sales effectiveness.

Requirements & Tech Stack

• Comfort with using CRM tools, call management software, and basic computer applications.
• Ability to work in a target-driven environment with attention to accuracy and compliance.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support competencies.
• Clear, confident, and professional Communication skills, both verbal and written.
• Proven Sales abilities, such as lead qualification, persuasion, negotiation, and closing.
• Experience in Training or willingness to participate in ongoing training and skill development.
• Prior telesales, call center, or inside sales experience is preferred.
• Minimum educational qualification: high school diploma; a graduate degree in business, marketing, or a related field is an advantage.
• Fluency in English and local languages commonly used in Mumbai is beneficial.