2027 Summer Customer Experience Intern

About the Role

WoodmenLife is seeking a Customer Experience Intern to join our team in Omaha, Nebraska for the Summer 2027 program. This role provides hands-on exposure to customer insights, journey mapping, process improvement, project coordination, and business transformation efforts. You will partner with teams across the organization to identify opportunities that enhance service, efficiency, and overall customer satisfaction, supporting initiatives that improve experiences for members, representatives, and associates. The 10-week internship program aims to integrate interns who bring fresh perspectives, contribute to value-added work, and enhance our talent pipeline, offering real-world experience and mentorship.

Key Responsibilities

• Gains broad exposure to the WoodmenLife organization through internship cohort activities and leadership engagement.
• Summarizes and presents a capstone presentation highlighting project accomplishments, skill development, and key learnings.
• Assists with creation and maintenance of customer and agent journey maps.
• Documents current-state and future-state business processes.
• Analyzes customer feedback, survey results, complaint trends, and Voice of Customer data.
• Supports project management activities including action logs, project plans, deliverable tracking, and meeting documentation.
• Conducts research on customer experience best practices, industry trends, and competitor insights.
• Assists with development of dashboards, scorecards, presentations, and executive reports.
• Identifies trends and opportunities that support customer and agent experience improvements.
• Collaborates with cross-functional teams including Sales, Operations, Marketing, Business Technology, and Fraternal.
• Demonstrates ability to leverage AI technologies to streamline workflows, promote fair and unbiased work practices, and coach teams on safe, ethical, and effective AI use.
• Meets attendance and punctuality expectations.
• Performs other duties as assigned.

Requirements & Tech Stack

• Bachelor's degree in Business Administration, Marketing, Business Analytics, Communications, Project Management, or a related field.
• Rising Sophomore, Junior, Senior, or graduate student.
• Minimum 3.0 GPA.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to gather, interpret, and present data from multiple sources.
• Proficiency in Microsoft Excel, PowerPoint, and related Office applications.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Ability to work collaboratively across departments.
• Ability to craft clear, concise, and effective prompts for generative AI tools like Copilot.
• Familiarity with AI-powered work tools (e.g., Copilot) for content creation, analysis, and productivity.
• Understanding of responsible AI use, including identifying and mitigating bias and ensuring data privacy and security.
• Demonstrated ability to provide seamless, trustworthy, attentive, and resourceful (S.T.A.R.) customer service.
• Passion for making an impact in local communities.

Qualifications

• Demonstrated leadership through school, work, volunteer, or extracurricular activities.