Junior Course Coordinator

Chelson Gordon

Key Responsibilities

• Support the delivery of training programs by coordinating class schedules, assessments, and training.
• Facilitate communication between students, trainers, and assessors regarding class scheduling changes, trainer availability, assessment submission deadlines, and attendance issues.
• Act as a primary point of contact for student inquiries, providing information on course requirements, schedules, policies, and procedures.
• Coordinate with students and the Student Support team, facilitating communication and ensuring appropriate follow-up actions are taken (e.g., email communication, phone calls).
• Maintain accurate student information in accordance with institutional requirements.
• Prepare reports related to attendance, course progress, student engagement, and compliance requirements.
• Assist with audits, compliance activities, and evidence collection by ensuring records are complete and readily accessible.
• Contribute to continuous improvement activities by identifying administrative process improvements and maintaining relevant records.
• Support the implementation of new procedures, systems, and operational initiatives.