Service Coordinator
Ample
Bengaluru, Karnataka, India1h agovia LinkedIn
About the Role
The Service Coordinator role at Ample is a full-time, on-site position based in Bengaluru / Chennai.
Key Responsibilities
- Manage daily service requests.
- Schedule and track service appointments.
- Ensure timely resolution of customer issues with both inbound and outbound calls.
- Coordinate between customers, service technicians, and internal teams.
- Maintain service records.
- Monitor workflow.
- Escalate issues when required to meet service standards.
- Support continuous improvement initiatives.
- Uphold company policies.
- Contribute to a positive customer experience.
Requirements & Tech Stack
- Prior experience in handling both in-bound and out-bound calls.
- Proficiency with standard office and CRM tools.
- Ability to work in a fast-paced environment.
Qualifications
- Strong Service Coordination skills, including scheduling, tracking, and follow-up on service activities.
- Excellent Customer Service skills to handle inquiries, resolve issues, and maintain a customer-focused approach.
- Solid Communication skills, both verbal and written.
- Good Interpersonal Skills to build collaborative relationships and work effectively in a team environment.
- Basic Operations Management skills to organize workflows, prioritize tasks, and maintain accurate documentation.
- Relevant experience in service operations, retail, or enterprise support is beneficial.
- A bachelor’s degree or equivalent experience in business, operations, or a related field is preferred.
- Attention to detail will be advantageous.