GSA

About the Role

The GSA (Guest Service Associate) role is a full-time, on-site position based in Hyderabad. The GSA will welcome guests, manage check-in and check-out processes, and ensure a smooth, courteous experience throughout their visit.

Key Responsibilities

• Handling reservations
• Responding to guest inquiries
• Coordinating with housekeeping and wellness teams
• Maintaining accurate records at the front desk
• Promoting wellness services
• Explaining offerings clearly
• Assisting guests with schedules, payments, and special requests
• Following operational and safety standards
• Supporting day-to-day lounge or hospitality operations
• Contributing to a calm, professional environment aligned with VNWPL’s wellness-focused ethos

Qualifications

• Strong customer service and hospitality skills, including guest interaction, relationship-building, and a courteous, professional demeanor.
• Communication skills, including clear spoken and written English, the ability to explain services, and active listening to understand guest needs.
• Operational and administrative skills, such as basic computer proficiency, reservation handling, billing support, and accurate record-keeping.
• Organizational and problem-solving skills, including attention to detail, ability to manage multiple tasks, and responsiveness to guest issues or service recovery.
• Teamwork and collaboration skills, with the ability to work closely with wellness, housekeeping, and management teams to ensure seamless guest experiences.
• Relevant qualifications such as a diploma or degree in hospitality, hotel management, or a related field are beneficial.
• Prior experience in wellness centers, hotels, or customer-facing roles is an advantage.
• An interest in wellness, healthcare, or sustainable living will be considered favorably.
• Flexibility to work shifts, weekends, and holidays as needed.