PT Range Guide I, West Ft. Worth

About the Role

The Range Guide is the point of contact for customers engaging in shooting, product purchases, or training. This role involves handling customer transactions, performing range safety duties, and participating in special events and leagues. The primary goal is to ensure a positive customer experience that encourages repeat business and referrals.

Key Responsibilities

• Learn and proficiently operate the point of sale system while demonstrating excellent customer service skills.
• Directly sell lane rental, firearm rental, shooting accessories, and retail items.
• Guide customers through the Shoot Smart experience, ensuring a safe and fun time.
• Maintain range safety and ensure compliance with all policies.
• Maintain the cleanliness and safety of the range by completing assigned tasks in a timely manner.

Availability

• Must be available to work a flexible schedule including evenings, weekends, and holidays.
• Weekend availability is mandatory.
• Note: The business will be closed on Thanksgiving Day and Christmas Day.

Requirements & Tech Stack

• High school diploma.
• Computer literacy.
• Ability to lift 25 lbs or more and standing for long durations.
• Demonstrate the five core values of Shoot Smart: Helpful, Smart, Professional, Passionate, and Driven to Grow.
• Ability to obtain NRA Range Safety Officer certification, NRA Pistol Trainer certifications, and Red Cross First Aid certification (Shoot Smart will assist with necessary certifications).

Qualifications

• Experience in retail sales or customer service preferred.
• Firearms proficiency and basic knowledge a plus.
• Excellent customer service skills and strong persuasion abilities.
• Proven ability to operate a cash register.
• Experience or training in the safe operation, storage, and troubleshooting of firearms.
• Must be at least 18 years of age.