Field Engineer

About the Role

The Field Engineer will serve as engineering support for the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites throughout a specific territory, with a base at the sales office in Tampa. The position includes both field and office work, with extensive formalized training and work under a mentor to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Approximately 50% to 75% of time spent in the field on job sites.
• Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Provide customer service and coordinate with all parties – CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• Perform data analysis and remote troubleshooting using building management systems (travel required).
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Work closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• Be on-site for construction trade coordination meetings and start-ups.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Perform 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• Frequent travel to job sites throughout a specific territory.
• Field and office work.
• Extensive formalized training.
• Work under a mentor.
• CaptiveAire products.
• Troubleshooting.
• Application engineering processes.
• Building management system.
• CASLink remote monitoring system.

Qualifications

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Hands-on, technical internship/co-op experience preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills a must.
• If not already completed, expectation of FE Exam completion in the area of study for engineering graduates within 6 months of employment.
• Must be a "Go Getter."
• Must be able to travel for training.